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We genuinely wish you enjoy your purchase. However, if the received items disappoint or the size isn't a perfect match, we're ready to assist. Should our proposed solution not meet your satisfaction, we'll gladly refund the product cost, though shipping fees won't be included. The reimbursement will be credited to the initial payment source within 15 business days. For further assistance, feel free to reach us at our customer care number: +91 87149 13750.

  • Returns & Exchanges:

    We gladly accept returns and exchanges within 15 days of the purchase date. Do bear in mind that returns and exchanges are only accepted when they comply with our specified conditions.

  • How to initiate a Return:

    Contact our customer support at [email protected] to initiate return process. And provide your order number and reason for return.

  • How to process an exchange:

    You can simply write to us or contact with us. Our Customer Service team will help resolve your queries.

  • Conditions for Returns:

    Please refrain from returning any product before receiving confirmation from our team. Returning a product without confirmation may jeopardize our ability to process your request. Once the products are received, our quality control team will meticulously inspect them for any defects or variations, aligning with your claim. Upon confirmation that your return satisfies the specified conditions, we will proceed with your exchange or return request and it will be notified via email and SMS regarding the acceptance or rejection of your return.

    The refunded amount will be credited to the original payment source within 15 business days.

    Returns are accepted exclusively for products purchased on this website; Marzo Milan products obtained from other stores/websites cannot be returned to us. Please be advised that if we identify misuse of the exchanges and refunds policy by a customer, we reserve the right to refuse the request. Other conditions as follows: -

    • - The product must remain unused, unworn, and in its original packaging for returns or exchanges to be considered valid. For hygiene reasons we cannot accept returns on opened or worn underwear.
    • - Tags must remain attached, and hygiene seals must stay intact for returns or exchanges to be eligible.
    • - Requests for returns or exchanges must be initiated within 15 days from the purchase date; beyond this period, we regret that we won't be able to accommodate such requests.
    • - Please be aware that specific exchange or return rules may apply during certain marketing campaigns or sale periods. Detailed information can be found in the Campaign Terms and Conditions on the Landing Page.
  • Return shipping:

    Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.

    If you have any questions or need clarification, please don't hesitate to contact our customer care team.

  • Refund Process:

    Refunds will be processed within 15 days after receiving the returned product. Original shipping charges are non-refundable. We'll keep you informed about the refund status through email. The timeline for the refund to your bank or credit card account is subject to your bank's processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues.

    For products purchased using our COD payment method and subsequently returned, kindly furnish the following Bank Account details for the refund process:

    1. Bank Account number
    2. Account holder's name
    3. Bank branch
    4. Bank name
    5. IFSC Code
    6. Order ID
    7. Product Name for which the refund is requested

    The refund will be processed through Electronic Funds Transfer, directly into the provided Bank account. Please note that we do not issue refunds in cash, cheque, or DD.

    Unless explicitly stated otherwise in this policy, no entitlement for a refund exists in events other than those specified.

    Note*:Please be aware that the print and color of the product you receive may vary. It is advisable to review the product details and disclaimer on the product page before placing your order.

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